ニュース
We want you to be fully satisfied with every product that you purchase from www.au.tumi.com. If you are not satisfied with a product that you have purchased, you may return the product within 30 days of delivery for a full refund or Store Credit of the purchase price. Please note, however, that monogrammed and personalized items, including Accent Your Alpha, cannot be returned. SALE merchandise can only be returned for Store Credit at the current selling price, which can be used online towards a future purchase. SALE merchandise will not be refunded. Store Credit can only be used online.
We run special promotions from time to time. Full-priced merchandise with special (limited time) promotional discounts can be returned for a full refund, at the amount paid in the order. SALE merchandise with special (limited time) promotional discounts can only be returned for Store Credit, at the amount paid in the order, and can only be used online.
Return shipping is free. To request a return, please contact our Customer Service Team at 800 852 3940 or email us at help@au.tumi.com.. We will arrange for a pick up with our courier service.
We ask that the product be unused, in original boxes (whenever possible), and with all paperwork, parts and accessories in order to ensure credit. SALE merchandise will be issued a Store Credit at the current selling price.
To return items bought at one of our Japan stores, please email tumi.sc.sg@valiram.com.
You can expect a full refund of the purchase price and applicable taxes, where applicable, within 30 days of receipt of your return in the same form of payment originally used for the purchase.
Full credit refund at the purchase price is applicable to:
Store credit at the purchase price is applicable to:
Credit for gift returns will be issued to the original purchaser.
If you would like more information on our Return Policy, please click here.
Tumi is made from the finest materials available under our exacting standards. But, like any other product, it is not indestructible, and eventually may need to be repaired or refurbished. In that event, you will find that we apply the same standard of excellence to our customer service as we do to our products.
Tumi's Limited Warranty
You can have your Tumi product repaired or obtain a replacement for lost or broken parts by taking your bag to one of our local Tumi stores in Japan. Click here for Store Locations.
Tumi Japan Service Centre
For inquiry on repair service, please email to tumi.sc.sg@valiram.com
If you would like to return an item that you purchased on www.au.tumi.com, please follow the instructions outlined below.
To return items bought at one of our Japan stores please email tumi.sc.sg@valiram.com. .